Comments on: Karoo – something is in the air!

By: Automatic Pligg Submitter

Automatic Pligg Submitter — Thu, 16 Sep 2010 00:23:41 +0000

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By: Nick Inglis

Nick Inglis — Tue, 29 Dec 2009 17:05:00 +0000

I have had my problems with karoo, i was told that going to adsl+2 would improve my speed it has not, then because my kingston socket is near my front door and my pc is around 11m awat that was the problem soone of the technical support people told me to get a long RJ11 leed this made no diffrence and the next person i spoke to at karoo tech help told me the RJ11 was a waste of time ???, so i fixed my wireless router to the wall next to my kingston socket fitted a new power socket got a 12m ethernet cable made, which was adviced by them and still no faster then without adsl+2 i was told by one tech person a should get 5-6mb but now im told 4.4mb is my max im so sick of them each person tells you something diffrent. it has cost me money to get my wireless box next to my socket for what nothing, i feel like im going round in circles i just want what i pay for, i’m 3.6km away from my exchange im told upgrading the exchange will not make a diffrence is this true. They need to start spending some of these big profits and fitting new line or fiber optics.

Nick

By: admin

admin — Sat, 07 Feb 2009 17:04:13 +0000

Ian,

Another superb post. It does look like Karoo is doing something, and having been contact with them recently, there are some moves afoot to try and improve a few vital areas of their service.

I am hoping to have an interview from Nick Thompson, the new Commercial broadband Director, and get him to give a presentation at a future MeetUp.

ADSL2+ sounds promising, and I need to look into whether it will benefit me. Being a heavy user, the 75GB limit worries me somewhat. We will see….

What does increasingly frustrate me is choice. In fact, it infuriates me. What other service is there where you have zero choice? There are interesting developments with some local companies, and we will be speaking to them very soon and getting their thoughts.

I also love the idea of wireless access points on every phone booth – this would be an idea which would generate much needed PR and a genuine USP for Karoo.

Thanks again Ian, top post!

Jon

By: paul

paul — Fri, 30 Jan 2009 15:38:56 +0000

not too fussed about the wifi side of things, they need to offer a decent and reliable service at a fair price before worrying about anything else. God help karoo when another provider finally enters the arena as the karoo customers will leave in droves

By: iancleary

iancleary — Thu, 22 Jan 2009 20:30:28 +0000

Already you’re drawn into the idea Neil… I want a working prototype by the weekend :-p

By: neil

neil — Thu, 22 Jan 2009 16:11:09 +0000

The phone boxes are made of metal so would be fun getting a signal out of them. The newer plastic dome boxes would work but kiosk phone lines are meter pulse phone lines, which are not connected to the DSL network….

By: iancleary

iancleary — Thu, 22 Jan 2009 15:52:32 +0000

Thanks for the comment Dave, let’s hope that they didn’t melt them all down to make the new shopping centre

I’d love to hear about other ADSL2+ user experiences too, this could be very interesting to register the customers that either couldn’t get broadband previously that now can, or folks that have upgraded and their performance gains!

By: Dave Foy

Dave Foy — Thu, 22 Jan 2009 15:18:53 +0000

“Every street corner should have a historic white phone-box with a brand-new 802.11n wireless access point at its heart!”

Wouldn’t that be fantastic!? Great idea Ian!

Great article too, enjoyed reading it. I’ve just moved to ADSL2+ and I’d love to say I’ve noticed a speed difference… umm….